Terms and Conditions

By sending or bringing your equipment (laptop, printer, etc) to SETUP TECHNOLOGIES to be repaired or serviced you agree to the following conditions:

• There will be a non-refundable fee of R150.00 for equipment brought into the workshop but not repairable for whatever reason as long as the technicians laid hands on it.
• It is your responsibility to back up your data. This includes all hard drives and any memories or flash cards, etc. We are not liable for any data loss regardless of how it’s caused. We treat all data the same and do not distinguish between files, documents, programs, etc in our data manipulation or workshop processes.
• Our technicians have requested that a full fault description be provided to assist in the diagnosis and the repair of your computer. Failure to communicate all issues or to adequately convey the how, where and when of errors is likely to result in all faults been attended to. If you remove your hard drive prior to our repair we cannot test it in your Windows environment and therefore cannot guarantee this aspect of any job.
• During the repair process your hard drive will be tested for surface integrity and speed and in the event that it needs replacing you may not have the opportunity to access your data once the repair is complete. You acknowledge this. Also be aware that surface testing a failing hard drive can cause it to totally fail due to its intense usage. You agree that we cannot be held responsible for this if it occurs.
• All BIOS and Windows passwords should be removed (or provided) before booking in your laptop. In cases where SETUP TECHNOLOGIES receives units with passwords, they will be cleared if possible, or we will call or SMS YOU to obtain them but this will delay the repair of the unit.
• Parts Fitted: SETUP TECHNOLOGIES will use new, reconditioned or used parts as necessary to effect your repair. New and reconditioned parts come with a full 90 day warranty and used parts also come with a 90 day warranty. The determination of what part to use is at the discretion of SETUP TECHNOLOGIES unless explicitly agreed prior to repair. For example you could ask “Fit a used screen to my laptop”, in which case we would try to comply. As we cover all brands the provision of parts is a very complex matter and we seek your understanding in this matter.
• Payment must be made in full before your item is returned to you. Insurance reports are payable in advance with the cost of the report for your Insurance Company. The person who commissions the insurance report is the person liable for the pre-payment of the report fee. We will not give you credit or invoice jobs for later payment unless prior arrangements have been made.
• Work Not Done. If we omit to do a task you asked us to complete for whatever reason, the subsequent attendance to that task is not free. It is not a warranty as we normally only bill for what we do, not what we were asked to do. This does not apply to Desktop Computers where a detailed list has been supplied and agreed to.
• We Provide warranty for all work done by us. We will make good any faults caused by us or replace any parts fitted by us during the part warranty period. We may choose to give you an advance replacement of the parts or you may have to wait for the returned part. Re-infection of viruses is not normally a warranty matter. Certain known faults will not be covered by this warranty policy more than once, i.e. we will only replace a part under warranty once.
• Liability for Loss or Damage. You agree that incidental marking; scratches, etc could result from disassembly of your equipment. Where your laptop is designed by the manufacturer not to be disassembled, such as screens on Apple Macbook Air or Ultrabooks, you acknowledge and accept that some damage may occur during dismantling and repair. You accept this. Also you accept that SETUP TECHNOLOGIES is limited in liability to the replacement of a lost or damaged item only; no claim for loss of data, profits, time etc will be entertained.
• Confidentiality and Privacy. We recommend the removal of any confidential information from your computer prior to repair. If this is not possible please be aware that we will not disclose to anyone your private information or your client details. You give consent to us sending you marketing emails from time to time as long as we do not pass your email address to others. Refer to our privacy policy on the footer tab of our home webpage.
• Illegal Acts. We will not pirate software for you; we will not misrepresent insurance reports or do any other illegal act. As refusal may offend, please don’t ask for us to Load Microsoft products onto your computer you must provide your product key / genuine disk (s) / proof of ownership.
• We have made the business decision not to sell parts either wholesale or retail. If you need parts we have, we’ll quote you on a fitted price with a discount. If you want us to fit parts you have obtained yourself, that’s OK, we charge for our time.
• Prompt Collection and Payment for Completed Repairs. You agree to promptly collect and pay for your repairs or service fees. You further agree to pay a “Storage fee” of R10, 00 per day per laptop/desktop etc. For items that remain uncollected 30 days after we notify you that the goods are ready for collection. Please note that uncollected goods will be disposed of pursuant of The Disposal of Uncollected Goods Act which covers inspection, custody, storage, repair and other treatment of goods. Under this Act, uncollected goods may be sold 3 months after the date on which they were ready for collection to recoup the unpaid charges, storage fees, and cost of disposal by public auction.
• Testimonials: You agree to allow SETUP TECHNOLOGIES to use any testimonial you provide in any one medium in any other. For example if you post a testimonial on our website we may well transfer it to our Facebook page vice versa.
• Movement of Jobs between Workshops: By booking in a job at any SETUP TECHNOLOGIES workshop you give us permission to transfer the job to any other workshop of ours or a third party to effect the repair in the fastest and most professional manner. We may not advise you of this shipment as we normally only return your equipment to you at the same location that you booked it into.

You acknowledge that you have read and agree to our terms and conditions by virtue of booking in a job with SETUP TECHNOLOGIES.